The Revenue Benefit of Serving Internal Customers
In the 1900s, three successful retailers — Marshall Field, John Wanamaker, and Harry Gordon Selfridge — coined the phrase, “The customer is always right.” Early in their careers they learned
Sick of Silos and Limited Communication?
Imagine a rowboat with many rowers. Each rower has two independent oars, which impact speed and direction. In that boat, there is a large barrier between each rower. So, the
When “Good Enough” is Not Acceptable
Contact Us John worked at a financial services company. For seven years, he learned “on the fly” – no manual, no instructions. Sharing ideas was not encouraged at the firm,