When “Good Enough” is Not Acceptable
Contact Us John worked at a financial services company. For seven years, he learned “on the fly” – no manual, no instructions. Sharing ideas was not encouraged at the firm, so he created his own system of processes. It was manageable until his coworkers began leaving the company (of their own volition or because they […]
Sick of Silos and Limited Communication?
Imagine a rowboat with many rowers. Each rower has two independent oars, which impact speed and direction. In that boat, there is a large barrier between each rower. So, the rowers are limited in their ability to communicate with each other and share information. In this scenario, even if every rower is rowing hard, what […]
The Revenue Benefit of Serving Internal Customers
In the 1900s, three successful retailers — Marshall Field, John Wanamaker, and Harry Gordon Selfridge — coined the phrase, “The customer is always right.” Early in their careers they learned that the success of their stores depended on the happiness of their customers. But is this idea viewed true by today’s business leaders? Last year […]
